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Products

How can I report a bug?

If you detected a bug in the operability of the Fonoa system and/or Fonoa products, you can report in on the following page: https://www.fonoa.com/report-bug ‍

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What if I simultaneously send large volume of requests to report transactions to tax authorities in real-time, how are these requests processed?

Fonoa can process any volume of unique transaction requests and will report them to relevant tax authorities sequentially, such that we prevent any duplicates, and to make sure each transaction has a proper invoice number depending on when it was reported.

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Can I use only one Fonoa product, or need to purchase a subscription for multiple products?

Yes, you can use only one Fonoa product.When onboarding your company, you will be asked which products and in which countries you want to use them. In this way, you will select only one or multiple products and all countries in which you operate.

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I often use VIES to validate customer’s VAT ID. What is the difference between Fonoa Lookup and VIES database when validating the tax identification number?

VIES system is good, but it doesn’t include all valid VAT numbers in the EU. Only numbers activated by local tax authorities will appear in the database, many EU countries do not activate all issued VAT numbers in their country for VIES purposes This results in an incomplete overview and potentially misleading information about the VAT status of a business you are working with.

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Can I issue invoices on behalf of a third party?

Fonoa Invoicing supports the issuance of invoices on behalf of third parties. That means if you are dealing with 3rd party sellers who sell items on your platform, you can issue invoices on behalf of them. In that scenario, you will be the invoice’s issuer, but the supplier will be the seller who sells items to customers through your platform.

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What is the minimum required data you need to issue a tax invoice?

Invoices are valid only if they feature all elements prescribed by the government. If an invoice does not contain all required information, business customers cannot use it to reclaim any indirect taxes (VAT, GST, etc.). Moreover, if an invoice doesn’t contain all the necessary information, it cannot be considered an invoice.

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What is real-time invoice reporting, and how can I know if it is mandatory in the country I operate?

Real-time invoice reporting is a process tightly related to invoice issuance. It means that business entities are obliged to report sales transactions to tax authorities immediately, at the same time when the transaction occurs.

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In which countries can I validate tax identification numbers with Lookup?

Currently, Fonoa Lookup supports validations of tax identification numbers in 50+ countries. We are continually working on expanding the scope of countries supported by Lookup.

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In which countries can I issue a fully VAT-compliant invoice with Fonoa Invoicing?

Using Fonoa Invoicing, you can issue a fully tax compliant invoice in more than 60 countries and 30+ languages.

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