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How to register my account with Fonoa?
This article shows how to create your Fonoa account in the different countries that we have available - you can find below the relevant information for Croatia and Portugal. Portugal 🇵🇹 To create your Fonoa profile, the first step is to complete registration on the Uber dashboard and fulfill company details on their settings. After you update
How do I download the required data from the portal?
From the Fonoa portal, you can download the following files: SAF-T file (Portugal only) Transactions in CSV file for the specific period Internal act (Croatia only) 1) Login to your Fonoa portal here: https://suppliers.fonoa.com/pt/login 2) Select the Exports tab on the left side menu of your screen. 3) Select the option Generate an Export in the
Why Fonoa can't find my company?
Fonoa can't find your company tax number because you didn't complete the invoice settings with company details on the Uber dashboard. Once you complete it Fonoa will get confirmation that you have an Uber account and you will be able to create a Fonoa account with the following instructions.If you need help on how to update Invoice settings on the
How can I reset my password?
If you have forgotten your password, you can easily reset it for a new one by following these steps. Below the login menu click on “Reset Password” (here for Portugal) or (here for Croatia) Insert your email address Make sure you are using the same email address that you use to configure your Fonoa account If you insert a different email than the
Where can I find my invoices?
You can find all your invoices by login into your Fonoa account When you log in to your account, you will see a menu on your left side with the following option Transactions, where you can find all your transactions and filter out by document type, reporting date, or successful/unsuccessful transactions; if you select the transaction, the Portal w
How can I update my Tax Authority credentials?
To create new TA credentials and update your Fonoa account with the correct ones, please follow the steps below:1. Log in to your account on the Fonoa website https://suppliers.fonoa.com/pt/login 2. Open account settings on the left side and click on the icon in red to edit Utilizador. 3. Update "Utilizador" and "Senha/Password" with previously
How to update fiscal certficate?
In order to be able to continue issuing invoices in accordance with the legal obligations on digital invoicing, you need to obtain a new fiscal certificate from the Financial Agency (FINA).To upload a new fiscal certificate please follow the steps below: 1. Log in to suppliers.fonoa.com/hr 2. Open account settings on the left side and click on the
How does Fonoa keep my transactional data secure?
Fonoa handles your most sensitive data - transactional data. We are aware of that, and that’s why we built a military-grade security system, with multiple layers of protection, distributed across a scalable, secure infrastructure on geographically distributed servers. Some of the practices applied in our everyday security work: User credentials ar
How can I contact Customer Support?
You can reach out to Fonoa customer support by sending an email to support@fonoa.com or submit a request here.
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